Data Deletion Instructions
Last updated: [Effective date]
This page explains how to request deletion of your Advax AI account and all data associated with it. We process deletion requests in compliance with data protection regulations and platform requirements, including Meta's Data Deletion Callback requirements.
How to request account deletion
You can request deletion of your Advax AI account and all associated data by following these steps:
- Log into your Advax AI account and navigate to Settings > Account > Delete Account. Confirm the deletion request. This will initiate the deletion process immediately.
- Or email us directly at Support@advaxai.com with the subject line "Account Deletion Request." Include the email address associated with your Advax AI account so we can verify your identity.
- Verification: For security, we may ask you to confirm your identity before processing the deletion. This is to prevent unauthorized deletion of your data.
What data is deleted
When you request deletion, we permanently remove the following data from our systems:
- Your account profile (name, email, phone, business details)
- All OAuth access tokens and permissions for connected Meta, Google, TikTok, and X ad accounts
- All campaign data, ad creatives, audience settings, and performance metrics stored in Advax AI
- Billing and subscription records (retained only as required by law for financial record-keeping)
- AI-generated content and campaign drafts
- Team member associations and shared account access
What happens to your connected platform accounts
Deleting your Advax AI account does not delete your ads, campaigns, or data stored on Meta, Google, TikTok, or X. Those remain in your platform accounts as they were before you connected them to Advax AI.
However, the following happens on our end:
- All OAuth tokens are immediately revoked and deleted from our systems
- We can no longer access or manage your ad accounts on any platform
- Any cached or synced campaign data is permanently erased from our databases
Deletion timeframe
Account deletion requests are processed within 30 days of verification. In most cases, data is removed within 7 days. Some data may be retained for a longer period where required by law (for example, financial transaction records for tax and audit purposes), but this data is anonymized or pseudonymized where possible and access-restricted.
What is not affected
Deleting your Advax AI account does not affect:
- Your ads, campaigns, audiences, or billing information stored directly in your Meta Ads Manager, Google Ads, TikTok Ads, or X Ads accounts
- Your Korapay account or payment history (managed directly by Korapay)
- Data that Meta, Google, TikTok, or X independently hold about you as a user of their platforms
Submit a deletion request
To request deletion of your account and all associated data, send an email to:
Subject: Account Deletion Request
Include your registered email address and, if applicable, your business name. We will confirm receipt within 48 hours and complete the deletion within 30 days.
Meta Data Deletion Callback
Advax AI complies with Meta's Data Deletion Callback requirements. If you connected your Meta account through Facebook Login or the Meta Marketing API, you can also request deletion of your data via Meta's platform. Upon receiving such a request from Meta, we process it according to the same standards and timeframes described above.
Questions?
If you have any questions about data deletion or need help with the process, contact us at Support@advaxai.com.